Frequently Asked Questions
Everything you need to know about shopping with Marcella NYC.
What is the Marcella NYC design philosophy?
We specialize in 'minimalism with an edge.' Our designs focus on sustainable, high-quality essentials that offer a unique architectural twist to the modern woman's wardrobe.
How long does shipping take?
Standard domestic orders typically arrive within 3-7 business days. We also offer expedited shipping options at checkout for those who need their pieces sooner.
What is your return and exchange policy?
We offer a 30-day return window for all unworn and unwashed items with original tags attached. Returns for store credit are free, while refunds to the original payment method may incur a small restocking fee.
Where are your clothes manufactured?
Ethical production is at our core. Most of our collection is handcrafted in Europe, ensuring fair wages and high standards of craftsmanship for every garment.
How do I find my correct size?
Each product page features a detailed size guide and 'True to Size' recommendations. If you are between sizes, we generally recommend sizing up for our more structured, architectural pieces.
Does Marcella NYC offer international shipping?
Yes, we ship to over 50 countries worldwide. International shipping rates and delivery times are calculated at checkout based on your specific location.